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IT Services and Support

How we contribute on progress

Building the future relies on our support.

As the Single Point of Contact, we are the centrepiece for all concerns of our colleagues at STRABAG. "We" - that's an international community of around 100 employees.

How we achieve it

Our support processes are based on the globally recognised industry standard ITIL.

IT support is geared towards the needs of the various specialist areas within STRABAG. To this end, we provide a specialised IT team for construction sites, production plants and Group locations. In addition to traditional support, we also offer Service Process Management, in which we manage our processes and service tools such as the knowledge database, ticketing and an ACD solution. As the interface between IT and users at STRABAG, Business Relationship Management is an important success factor in our work.

Our Service Desk in Zagreb is the first point of contact for colleagues with IT enquiries and also offers a good entry point into IT. Numerous colleagues have been given the opportunity here to develop internally and gain a foothold in other areas of IT. Career changers can also look forward to going through an internal coaching programme and being made fit for the IT business. As a kind of talent factory, the Service Desk Zagreb offers a great opportunity to enter the IT industry and expand your own skills.

Our range of projects

Our main goal is to ensure smooth IT service operations throughout the entire company, covering all our locations and sites. In addition to standard processes such as incident management, we are constantly endeavouring to improve our workflows in the interests of continuous improvement.

Career insights
Always the right solution ready for use: IT Service Desk at STRABAG
Always the right solution ready for use: IT Service Desk at STRABAG

The combination of his German studies with IT topics was the key to Matija Habuzin's success in a career at STRABAG. As a team leader at STRABAG's IT Service Desk, he is responsible for supporting and training service agents and believes that an honest and communicative atmosphere is the foundation of a strong team.

Added value for you: Because you are worth it to us.


Whether you are a Construction Manager, Sustainability Coordinator or Software developer: When it comes to driving change and work on progress to become climate neutral, every single one of us is in demand.

Innovative environment

Working at STRABAG allows you to use and develop new digital working methods. Together with outstanding teams and the most innovative technology, we are building the future.

Individual development

According to your competencies and personality, we offer you various development and training opportunities. We aim to ensure that you have all the necessary capabilities and skills that will be relevant both for the company and for your professional career.


We are committed to values such as partnership and respect, which ensure that we treat each other with respect. We understand this to mean treating each other as equals and being open to other perspectives and ideas.

Health & Wellbeing

The people who work for us are our most valuable asset. That is why we have established targeted measures in the areas of prevention and health promotion.


In addition to competitive remuneration, health measures and career development, we offer great company events and other individual location-specific offers.