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IT Services and Support

A young man with a headset works on a screen.

This is us

As the Single Point of Contact (SPoC), we are at the heart of all our colleagues' concerns at STRABAG. "We" - that is an international community of around 100 employees.

How we work

Our support processes are based on the globally recognized industry standard ITIL.

IT support is geared towards the needs of the various specialist areas within STRABAG. To this end, we provide a specialized IT team for construction sites, production plants and Group locations. In addition to traditional support, we also offer Service Process Management, in which we manage our processes and service tools such as the knowledge database, ticketing and an ACD solution. As the interface between IT and users at STRABAG, Business Relationship Management is an important success factor in our work.

Our Service Desk in Zagreb is the first point of contact for colleagues with IT inquiries and also offers a good entry point into IT. Numerous colleagues have been given the opportunity here to develop internally and gain a foothold in other areas of IT. Career changers can also look forward to going through an internal coaching program and being prepared for the IT business. As a kind of talent factory, the Service Desk Zagreb offers a great opportunity to enter the IT industry and expand your own skills.

Our project portfolio

We focus primarily on ensuring IT service operations throughout the Group, including all locations and construction sites. In addition to standard processes such as incident management, we are constantly working to optimize our processes in the interests of continuous improvement.

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Insights into the IT Services and Support division

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Always the right solution at hand: IT Service Desk at STRABAG

The combination of his German studies with IT topics was the key to Matija Habuzin's success for a career at STRABAG. As a team leader in the IT Service Desk at STRABAG, he is responsible for supporting and training service agents, and for him a honest and communicative atmosphere is the foundation of a strong team.

Added value for you: Because you are worth it to us

  • Sustainability

    Whether you are a software developer, IT project manager or system administrator: When it comes to driving change, we need every single one of them. We are rethinking construction to become the most innovative and sustainable construction technology group in Europe.

  • Appreciation

    We are committed to values such as partnership and respect, which ensure that we treat each other with appreciation. We understand this to mean treating each other as equals and being open to other perspectives and ideas.

  • Innovations

    Working at STRABAG allows you to use and develop new digital working methods. Together with the strongest teams and the most innovative technology, we are building a better future.

  • Individual development

    We offer you a range of development and training opportunities to suit your skills and personality. In this way, we want to ensure that you have all the necessary skills and abilities that will be relevant both for the company and for your career.

  • Health & Wellbeing

    The people who work for us are our greatest asset. That is why we establish targeted measures in the areas of prevention and health promotion.

  • Benefits

    Every individual at STRABAG makes a contribution to progress: this is precisely why we focus on benefits that promote this potential. Depending on the location, we offer a range of benefits from modern offices with ergonomic workstations to mobility support and employee discounts.